Privacy Policy

1. Commitment to Privacy

At Alan's Luxe Atelier ("Alan's Luxe", "we", "our", "us"), protecting the personal information and confidentiality of our esteemed collectors is paramount. This Privacy Policy delineates how we collect, process, safeguard, and utilize your personal data when you visit or purchase from www.alansluxe.com.

This policy is published in accordance with the Information Technology Act, 2000, and the Information Technology (Reasonable Security Practices and Procedures and Sensitive Personal Data or Information) Rules, 2011, and the Digital Personal Data Protection Act, 2023.

2. Information We Collect

We collect only the essential information needed to fulfill your commissions and deliver white-glove client service:

• Identity & Contact Data: Full name, email address, telephone/mobile number, and communication preferences.
• Logistics Coordinates: Physical shipping address, billing address, city, state, postal PIN code, and courier delivery notes.
• Transaction Records: Order reference numbers (e.g., AL-LUXE-XXXX), ordered items, monetary totals, and delivery status timestamps.
• Technical Logs: IP address, device operating system, browser specifications, and browsing interactions for website optimization.

3. Payment Data Security (Razorpay PCI-DSS Compliance)

All electronic payment processing is executed through Razorpay Software Private Limited, an RBI-licensed payment aggregator certified under PCI-DSS (Payment Card Industry Data Security Standard) Level 1, the highest tier of electronic transaction security.

Communication between your browser, our servers, and Razorpay is secured with industry-standard 256-bit SSL (Secure Sockets Layer) encryption.

4. Purpose of Data Processing

We process your personal information strictly for legitimate commercial purposes:

• Generating orders, verifying transactions, and issuing Certificates of Provenance.
• Coordinating white-glove logistics with our trusted courier partners (Blue Dart, Delhivery, DTDC).
• Sending SMS and electronic mail updates regarding dispatch and tracking.
• Providing client concierge assistance and managing returns or refunds.
• Preventing fraudulent transactions and ensuring cybersecurity integrity.

5. Disclosure to Third Parties

We do not sell, rent, lease, or trade personal collector records to commercial third parties. Information is shared only with vetted operational partners essential to your service:

• Payment Gateways: Razorpay for payment authorization and refund reconciliation.
• Logistics Carriers: Domestic express couriers strictly for shipment delivery.
• Legal Authorities: Only when mandated under valid Indian statutory process, subpoena, or court order.

6. Cookies & Tracking Technologies

Our website uses session cookies solely to preserve your active shopping bag contents, remember promo code applications, and analyze website speed. You can instruct your browser to decline cookies, although this may affect shopping cart responsiveness.

7. Your Rights & Retention Policy

You retain the right to review, rectify, or request the deletion of your personal contact data stored on our servers, subject to legal compliance and tax audit retention periods mandated under Indian statutory law.

8. Grievance Officer

In conformity with the Information Technology Act, 2000, and rules made thereunder, the designated Grievance Redressal Officer for Alan's Luxe is: